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Now that you have decided that your time with BetterHelp is over, for your therapy journey at this point.
Deleting your profile will permanently remove all access to your BetterHelp plan, including your therapy history and messages. If you do not want this, I suggest you cancel your BetterHelp plan instead.
How To Delete BetterHelp Profile
To delete your BetterHelp profile, follow these steps:
1. Log in
Log in to your BetterHelp account.
2. Click profile picture
Click on your profile picture or initials in the top right corner of the screen.
3. Account settings
Select “Account Settings” from the dropdown menu.
4. Scroll down
Scroll down to the bottom of the page and click on “Delete Account.”
5. Click "Delete account"
You will be asked to confirm your decision to delete your account. Follow the prompts and provide any required information.
6. Click "Confirm"
After confirming, your BetterHelp profile will be deleted.
What to do next
I hope you are not giving up on therapy altogether. It’s normal to break up with a therapist or cancel a membership with an online therapy platform like this.
Don’t let the mental health growth momentum stop because of this.
- Take a different approach and email a therapist nearby you for in-person therapy sessions
- Find a new therapist that is online or in-person
- Read up on how to get the most out of therapy
- Learn about the different types of therapy
Explore our favorite online therapy apps
BetterHelp
Calmerry
Online-Therapy.com
FAQ
If you cancel your BetterHelp membership, you can still access everything until the current pay period is over, unlike deleting your profile, where you will lose it immediately.
It won’t cost money to cancel your BetterHelp therapy session if you do it with at least 24hrs notice. Check with your therapist on BetterHelp to be sure.
